Chain restaurants. Imagine the early days, 1927. The idea of wanting to have a consistent meal in different places must have appealed to such a small segment of people that Steak n Shake founder Gus Belt was really going out on a limb with the idea of a system of restaurants. But in fact, the same issues plagued the traveler then as now. Consistent, safe, quality eating on the road is not something one can take for granted. One of the mottos of the chain- "In sight, it must be right." is testimony to the need Steak n Shake was meeting. Today the chain is one of the big 3 restaurant chains of the dawn of an American invention- eating on the road- Howard Johnson's and White Castle as the others.
But I digress- back to the experience. Servers are the bottom of the serving ladder, not earning their way through college, but high school. Too bad. These folks can do a good job, but are far from consistent. Cooks are waiting for the big job opportunity at Denny's. The result is inconsistency that can be fatal. When they are right, the Steakburger rivals In N Out. Too bad the shoe string fries are frozen. They are good, but could be great. The beans and chili are good, not great. The malts- are very good.
This is a concept that is out of balance, and there is no outlook for improvement. I say get in there when you can, hope for the best, and if you are lucky, you get a meal that is quite good, and endangered.